Right of Withdrawal

As a consumer (pursuant to Section 13 of the German Civil Code, BGB) you may revoke your contractual declaration within 14 days without giving any reason, in text form (e.g. letter, fax, e-mail) or - if the goods are handed over to you before the deadline expires - by returning the goods. The period begins upon receipt of this notice in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and not before fulfilment of the information duties pursuant to Article 246, Section 2 of the Introductory Act to the German Civil Code (EGBGB) in conjunction with Section 1, paragraphs 1 and 2 EGBGB as well as Section 312e, paragraph 1, sentence 1 BGB in conjunction with Article 246, Section 3 EGBGB. Timely dispatch of the revocation or of the goods is sufficient to meet the revocation deadline. The revocation must be sent to:

Consequences of withdrawal:

In the event of a valid revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If the customer is unable to return the goods received in whole or in part, or can only return them in a deteriorated condition, compensation must be paid to the extent required. This does not apply to the handing over of goods if the deterioration of the goods is exclusively the result of inspecting them - as would have been possible for the customer in a retail store, for example. Furthermore, the customer can avoid the obligation to pay compensation for a deterioration caused by the intended use of the goods by not using the goods as if they were their own property and refraining from anything that would impair its value. Items that can be shipped by parcel must be returned by parcel. The customer bears the cost of the return if the goods delivered match those ordered and if the price of the item to be returned does not exceed an amount of 40 euros, or if, in the case of a higher price, the counter-performance or a contractually agreed instalment payment has not yet been rendered at the time of revocation. Otherwise the return is free of charge for the customer. Items that cannot be shipped by parcel will be collected from the customer. Obligations to refund payments must be fulfilled within 30 days. For the customer, the period begins with the dispatch of the revocation declaration or of the goods; for Positive Records, with their receipt.

Pursuant to Section 312b (3) No. 6 BGB, contracts for the provision of services in the field of leisure activities are excluded from the scope of application. This also includes contracts for the brokering of internet tickets for concerts or sporting events. However, this only applies if the tickets are tied to a specific date.